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FULL-SERVICE PHOTOGRAPHY SESSION APPOINTMENT:
1. You will need to be present at the photography session.
2. The Photographer shooting your property likely has other shoots scheduled that day, so it is important to make sure that all areas to be photographed are camera ready before the Photographer arrives.
Photographers are not responsible for tidying areas that are to be photographed. If the property is not camera ready upon the Photographer's arrival, the Photographer may refuse to complete the assignment, and a cancellation fee may be charged.
3. Please also have the list of rooms/areas you wish to have photographed ready on the day of the photography session. If you are unsure of the areas you wish to showcase, your Photographer will be glad to assist you.
4. Due to safety and liability concerns, scheduled shoots may be delayed or rescheduled due to inclement weather at the sole discretion of the Photographer.
FULL-SERVICE PHOTOGRAPHY / PROPERTY PREPARATION:
1. For indoor living areas that will be photographed, please make sure that the rooms are clean and free of extraneous objects, such as boxes, cleaning supplies, loose cords, trash, etc.
2. Turn on as many interior lights as possible to brighten up the room; if there is a dark area in a room, try to add temporary lighting.
3. Turn off all television sets.
4. Pay particular attention to rooms with mirrored closets or walls - something you don't intend to have in the shot could be reflected in the mirrors and on the Tour.
5. For outside areas, make sure to clean and straighten-up...if an ugly garbage can is in view, it will show up on the image; same holds true for vehicles, lawnmowers, garden tools, toys and clutter!
6. Present your pool area at its best - straighten deck chairs, and remove towels and pool accessories.
7. In general,
--Dust on furniture and lint on the carpet won't show up on the tours; but clutter, unmade beds, towels draped over tubs or shower doors, clothing piled on the floor, dishes in the sink, etc., will!
--Make sure that people and animals are not in view...movement by people or animals will show up as blurs and will either obstruct the view or distract from the Tour.
--If everything is in place, each photograph should take about 5 minutes to shoot. You can help streamline the process by spending a few minutes to make sure that everything is prepared in advance.
--Treat your Photographer as if he/she is a prospective buyer - be there for the shoot to make sure the images capture the best your property has to offer.
TOUR COMPLETION TIMELINE
For Full-Service Tour packages: The Tour should post to
www.PurchaseMeFromOwner.com within 24 hours of the photography session.
For MOSTour packages: Once you have uploaded the images, the Tour should
post to www.PurchaseMeFromOwner.com within 24 hours.
SUBMITTING SCRIPT NOTES FOR A NARRATED TOUR:
1. Once the Tour has been completed, the Tour will go live without Narration. Immediately upon Tour completion, you will receive an email with detailed instructions for submitting property details. These instructions will include each image to be narrated to help you visualize exactly what will and won't be seen. By providing the images, this will hopefully make it easier for you to list specific details along with hidden features. Once your notes have been returned, the script will be professionally written and voiced within the next 24 hours (excluding weekends and holidays). If you do not receive the Scipt Notes email, please contact our Customer Service department for further assistance.
2. For Virtual Tours: Each narration segment will last between 10-15 seconds. Scene narration will play over the 360-degree photos only.
3 For MOSTtours -- Each image narration will run a maximum 8 seconds. Tip:
If you have lots to say about a particular room or area, it is suggested that you include more than one image of this room or area. For example, if you have two images, the narration for this one room will be increased to approximately 16 seconds; for three images, the narration will be increased to approximately 24 seconds, etc. If following this format, the images should be placed back to back to allow for a continuous flow of narration of the room/area.
SUBMITTING FLOOR PLANS IF ORDERING THE "INTERACTIVE" FLOOR PLAN:
Once the Tour has been completed, the Tour will go live without the Floor Plan. You will then receive an email with detailed instructions for submitting your Floor Plan. The Floor Plan cannot be completed until the Tour is live, as you will need to provide an outline of where the images are to be "hot spotted" on the Floor Plan; and in order to do this, you will need to view the completed Tour. If you do not receive the Interactive Floor Plan instruction email, please contact our Customer Service department
for further assistance.
TOUR EXPIRATION:
Unless you have requested to have your Tour inactivated at an earlier date, the Tour will remain active for 180 days from the date of completion. After that time period, the Tour will become inactive and the Tour link will no longer work. An email notifying you of the upcoming Tour inactivation will be sent one week prior to the expiration date. A $15.00 fee will be charged to extend the Tour for each additional 180-day period. Important: In some states, it is illegal to advertise properties that have been sold. It is your responsibility to notify Imagemaker360 whenever the property sells so that the Tour link can be inactivated.
ADDITIONAL FEES / FULL-SERVICE PACKAGES:
1. Photography Session Cancellation: Any cancellation made less than 24 hours in advance of the scheduled shoot will incur a cancellation fee. To cancel an appointment, you must contact either the assigned Photographer directly by phone (see below for contact information) no less than 24 hours in advance of the original appointment; notwithstanding the foregoing, your phone call must be made between 10:00 a.m. - 6:00 p.m. Eastern Time / Monday
- Friday (excluding holidays).
2. Appointment No Show: It is important that you be present at the photography session. If the Photographer arrives at the property and you are not in attendance within 15 minutes of the appointed time, a no-show fee will be charged. If you are unable to attend the shoot, and the Photographer is granted permission to enter the property, the decision to complete the shoot will be at the Photographer's sole discretion. If the Photographer elects not to shoot the property, this decision will be binding and has been made based on safety and liability concerns. If the property is not photographed on this scheduled date/time, the no-show fee will be charged in this case.
3. Property Not Camera Ready: If the property is not camera ready upon the Photographers' arrival, the Photographer may opt not to complete the assignment, and an on-location cancellation fee may be charged.
4. Rescheduling Appointment: To reschedule your photography session, you must contact the Photographer by phone (see below for contact information) no less than 24 hours in advance of the original appointment; notwithstanding the foregoing, your phone call must be made between 10:00 a.m. - 6:00 p.m. Eastern Time / Monday - Friday (excluding holidays). If you reschedule within 24 hours of the original appointment, this will be considered a cancellation, and a cancellation fee will be charged.
5. Image Quality Issues (for full-service packages): If the appearance of a photograph is unsatisfactory, the Imagemaker360 Processing Team will review the image to determine whether a retake is necessary and who will incur the expense of the retake. Imagemaker360 reserves the right to have the final decision on such retake requests. Retakes based on issues other than photo quality are subject to a base fee, out-of-area travel fees (if applicable), plus the cost for any additional images requested. Retakes necessary due to quality issues clearly resulting from incorrect camera settings will be retaken at no additional cost. If you do not personally attend the shoot, this will prevent your ability to provide artistic input and will void the right to request retakes for reasons other than quality issues at no additional charge.
MISCELLANEOUS FEES / ALL PACKAGES
1. Credit Card Decline: A fee will be charged if the credit card used for the payment of this Tour has been declined by our credit card processing provider. Imagemaker360 will notify you via email and/or phone if the credit card declines. If payment has not been resolved within 24 hours of notification, Imagemaker360 reserves the right to deactivate this Virtual Tour until payment has been successfully accepted by our credit card processing provider.
2. Tour Extension: The Tour will remain active for 180 days from the date of completion. After that time period, the Tour will become inactive and the Tour link will no longer work. An email notifying you of the upcoming Tour inactivation will be sent to the email addresss we have on file for you one week prior to the expiration date. A $15.00 fee will be charged to extend the Tour for each additional 180-day period.
REFUNDS:
As a general policy, refunds are not issued. It is your responsibility to check to make sure that the data provided on the Virtual Tour is correct,
and that the Tour has been successfully posted. Posting problems, image
quality issues, or incorrect or missing data must be communicated to Imagemaker360 Customer Service no later than 48 hours (excluding weekends and holidays) of tour completion. If image quality is an issue on the Full-Service Virtual Tour products, the images will be sent to the Imagemaker360 processing team as outlined in the above section: Image Quality Issues.
This policy is subject to change without notice.
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